Frequently asked questions
These are just some of the questions our customers often ask us. Of course, if you have any others, we're always happy to help. Click here to contact us...
Questions
Free shipping is offered for orders of $90 or more before taxes in Quebec and Ontario (except remote areas). Free delivery does not apply to orders exceeding the size and weight of a standard parcel, in which case delivery charges will be automatically calculated by our website based on your order.
For orders under $90, shipping costs are $9.95 in Quebec and Ontario. Shipping costs to other Canadian provinces and the USA are automatically calculated in your shopping cart based on the size and weight of your order. If you wish to send a gift outside Canada and the USA, please write to us at click here.
There are no limits to personalization, whether it's the product, the container, the box, the ribbon, a note, your logo, ... Our goal: to satisfy you and wow the gift recipient. So make your requests, and we'll realize😉
By default, we send your package without a signature. This means that the carrier drops the package off at the door of the address you entered when you placed your order. If you choose the signature option ($), the courier will ring the doorbell or use the entry code entered at the time of ordering to ensure that someone is present at the delivery address to deliver the package.
If you have selected delivery without signature, the delivery driver leaves the parcel outside the door of the address entered at the time of ordering. If you have selected delivery with signature ($), the delivery driver ensures that someone is present to deliver the parcel. If no one is present, the driver leaves with the parcel, leaves an information card and sends an e-mail to the address indicated at the time of ordering, indicating where to collect the parcel or requesting a 2nd delivery.
Have you placed an order today? You'll receive them in Quebec and Ontario within 4 to 6 business days. Allow a few more working days for other Canadian provinces and the United States. You can choose the "fast" option ($) for your shipments to Quebec and Ontario, in which case you'll receive your gift within 2 to 3 business days.
Everywhere... or almost everywhere... As soon as a carrier arrives at a location, we can entrust your parcel to them. Of course, anywhere in Quebec, Canada and the United States. Only postal codes with an omnibus air service office are not served. See the complete list here on the Canada Post.
Alas, since we're talking about food, once the package leaves our workshop, it's no longer refundable or exchangeable, except in the case of breakage in transit, of course.
If you change your mind between the time you place your order and the time the package is dispatched, you can cancel or modify an order by writing to us at [email protected] specifying your order number.
As soon as your order is shipped, you'll receive an e-mail with a link to the carrier's website and a tracking number. This will enable you to track the progress of your order in real time. Be sure to include your e-mail address and check your junk folder from time to time. You never know😉
Yes, they're available online, and you can choose the amount: $25, $50, $75 or $100. Click here to access them. They're sent instantly by e-mail. And there's no expiry date. You can use it all at once or in installments.