Terms and conditions of sale

Acceptance
By placing an order on this website, you accept the terms and conditions listed below. 

Price
All prices are in Canadian dollars and do not include applicable taxes, which are automatically added at the time of purchase. We reserve the right to modify the price of products offered on the site at any time, without prior notice. In the event of a pricing error, we reserve the right to cancel an order and refund payment.

Payment
We use Shopify Pay as our payment service provider.

Inventory
Since most of the items we sell are made by craftsmen, it is possible that our inventory may not be able to meet your requirements from time to time. We reserve the right to substitute a product of your choice with another of the same type and value, or of greater value. The same applies to packaging, all of which is made by hand. 

Free delivery
Free shipping is offered for orders of $90 or more before taxes in Quebec and Ontario (except remote areas). Free delivery does not apply to orders exceeding the size and weight of a standard parcel, in which case delivery charges will be automatically calculated by our website based on your order.

Delivery
La Grande Gourmandise awaits full payment of the order before proceeding with delivery.
All orders are prepared and shipped from the province of Quebec in Canada. We deal with several service providers for delivery, depending on the shipping location of the order, its format and weight, at our sole discretion.
If you are not present at the time of delivery, the service provider can either leave a card with instructions for collecting your parcel from a drop-off point, or leave the item on your doorstep, at your sole responsibility.
Delivery within Canada and the USA only, unless otherwise agreed.
If you require delivery outside this area, please contact us to check costs. 

Delivery times
Delivery is usually made within 4 to 7 working days (excluding weekends and public holidays). Delivery to remote locations may take up to 10 working days, depending on the carrier's terms.
Please note that La Grande Gourmandise cannot guarantee delivery times as this is the responsibility of the customer.
Delivery times are purely indicative and any delays in delivery do not entitle the purchaser to claim partial or total reimbursement or damages. 

Order cancellation
You can cancel a "pending" order within 24 hours of placing it, by contacting us by e-mail and providing us with your order number. After 24 hours, it is no longer possible to cancel an order. 

Returns, exchanges and refunds
Please check your order after receipt. Exchanges and returns will only be accepted within three days of delivery in the case of breakage or obvious error on the part of La Grande Gourmandise.
Delivery service handling is not considered a defective product.
Delivery charges are never refundable. 

Modifications
La Grande Gourmandise reserves the right to modify its Privacy Policy at any time. La Grande Gourmandise will provide notice of changes to the Privacy Policy by posting a notice on its website.

Call or text 450-641-4522
By providing your phone number or contacting La Grande Gourmandise by phone or SMS, you consent to receive phone calls or SMS responses related to your initial communication. You may opt-out of receiving SMS or phone calls at any time by replying STOP to the SMS or by sending an email to [email protected]

Sharing customer information
No cell phone information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude acceptance data and SMS sender consent; this information will not be shared with third parties. 

Customer service policy, comments and suggestions
The quality of our customer service and products is a priority at La Grande Gourmandise. That's why we invite you to send us your comments and suggestions at any time by e-mail : [email protected]