Frequently Asked Questions
Here are some of the questions our customers often ask us. Of course, if you have any others, we're here to help. Click here to contact us...
Questions
Absolutely! Each product in our gift boxes is carefully selected from passionate Canadian artisans from across the country — chocolatiers, confectioners, tea makers, jam makers, and more. That's what makes Gourmet Gift unique!"
So easy to choose! Here are a few tips: 🎁Budget-friendly→ our entry-level boxes are always a hit 🎉Special occasion→ opt for the Prestige or Grand Luxe 🏢Corporate gift→contact us for our corporate offer✉️ Still unsure? Write to us, we'll be happy to advise you!
Yes! Unlike many seasonal gift shops, we are available 365 days a year. Birthday, holidays, corporate gift, thank you... We're here for all your occasions!
Of course! When placing your order, you can add a personalized message that will be included in the gift box. A small touch that makes all the difference 🧡
There are no limits to personalization, whether it's the product, the container, the box, the ribbon, a short message, your logo... Our goal: your satisfaction and for the recipient to say "wow." So, make your requests, and we'll make them happen! 😉
Free shipping is offered for deliveries within Quebec and Ontario (excluding remote areas) on all orders of $90 or more before taxes. Free shipping does not apply to orders exceeding the size and weight of a standard package; shipping fees will then be automatically calculated by our website based on your order.
For orders under $90, shipping is $9.95 in Quebec and Ontario. Shipping to other Canadian provinces and the United States is automatically calculated in your cart based on the size and weight of your order. If you wish to ship a gift outside of Canada and the USA, please contact us by clicking here.
Did you place an order today? You'll receive your order in Quebec and Ontario within 4 to 6 business days. Please allow a few additional business days for other Canadian provinces and the United States. You can choose the "expedited" option ($) for shipments to Quebec and Ontario, and in that case, you'll receive your gift in 2 to 3 business days.
Almost anywhere... As soon as a carrier is in a location, we can entrust them with your package. This applies throughout Quebec, Canada, and the United States. Only postal codes with an airmail service office are not served. See the complete list here on the Canada Post website.
By default, we send your package without a signature. This means the carrier leaves the package at the door of the address you provided when placing your order. If you choose the signature option ($), the delivery person will ring the doorbell or use the entry code you provided when placing your order and ensure someone is present at the delivery address to deliver the package.
As soon as your purchases are shipped, you will receive an email with a link to the carrier's website and a tracking number. This will allow you to follow the delivery of your order in real time. Be careful to indicate your email address and check your spam folder from time to time. You never know 😉
If you change your mind between the time of ordering and the shipment of the package, you can cancel or modify an order by writing to us at info@lagrandegourmandise.org specifying your order number.
Unfortunately, since it is food, once the package leaves our workshop, it is no longer refundable or exchangeable, except in case of breakage during transport of course.
